AI customer support for e-commerce
ShopBrain is AI customer support for e-commerce: it answers customer questions using your real store data, which reduces made-up answers, and when a request is complex it hands the conversation to a human agent. It works across multiple channels from a single setup.
Ogni passo è un componente reale del prodotto
Support that's always available
- ShopBrain answers your e-commerce customers on its own, handling recurring questions about products, orders and availability.
- Support stays reachable even outside your team's hours, so simple requests get an answer right away, while the ones that need a person can be routed to a human agent.
Support that's always available
ShopBrain answers your e-commerce customers on its own, handling recurring questions about products, orders and availability. Support stays reachable even outside your team's hours, so simple requests get an answer right away, while the ones that need a person can be routed to a human agent.
Accurate answers from your store data
- Unlike a generic chatbot, ShopBrain uses a RAG approach: it retrieves information from your catalog and store data before replying.
- Answers stay grounded in what really exists in your e-commerce store, reducing hallucinations and giving customers relevant information about products and orders instead of generic or invented responses.
Accurate answers from your store data
Unlike a generic chatbot, ShopBrain uses a RAG approach: it retrieves information from your catalog and store data before replying. Answers stay grounded in what really exists in your e-commerce store, reducing hallucinations and giving customers relevant information about products and orders instead of generic or invented responses.
From AI to agent without friction
- When a conversation needs a human, live chat takeover lets an agent step in and continue in place of the bot while keeping the chat context.
- The customer doesn't have to repeat the issue and the handover is smooth: the AI handles the volume, the person steps in on the cases that really matter.
From AI to agent without friction
When a conversation needs a human, live chat takeover lets an agent step in and continue in place of the bot while keeping the chat context. The customer doesn't have to repeat the issue and the handover is smooth: the AI handles the volume, the person steps in on the cases that really matter.
One support layer across every channel
- ShopBrain is multichannel: you can embed the widget on your site and bring the same support to Telegram and WhatsApp, with one knowledge base connected to your store.
- Customers pick the channel they prefer and you give consistent answers everywhere, managing it all from a single platform instead of juggling separate tools.
One support layer across every channel
ShopBrain is multichannel: you can embed the widget on your site and bring the same support to Telegram and WhatsApp, with one knowledge base connected to your store. Customers pick the channel they prefer and you give consistent answers everywhere, managing it all from a single platform instead of juggling separate tools.
Privacy and customer data
- ShopBrain handles data with clear GDPR roles.
- For end-customer data it acts as the data processor, on behalf of your store; for store-manager data it acts as the data controller.
- The platform is also multi-tenant with owner, editor and viewer roles, so you control who accesses the data and conversations in your workspace.
Privacy and customer data
ShopBrain handles data with clear GDPR roles. For end-customer data it acts as the data processor, on behalf of your store; for store-manager data it acts as the data controller. The platform is also multi-tenant with owner, editor and viewer roles, so you control who accesses the data and conversations in your workspace.
What kind of questions can the AI support handle?
ShopBrain handles customer questions about products, orders and availability using real store data; complex requests can move to a human agent.
Are the answers reliable or could they be made up?
ShopBrain uses a RAG approach that grounds answers in your store data, reducing hallucinations compared to a generic chatbot.
Who is responsible for customer data under GDPR?
For end-customer data ShopBrain is the data processor on behalf of the store; for store-manager data it is the data controller.
Which channels does the support work on?
The website widget, Telegram and WhatsApp, with one knowledge base connected to your store.
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