Frequently Asked Questions
Ultimo aggiornamento: 2026-06-05
What is ShopBrain?
ShopBrain is an AI chatbot platform for e-commerce. It answers customer questions using the store’s real data (products and orders) and supports handing the conversation over to a human agent when needed.
Which e-commerce platforms does it integrate with?
ShopBrain offers native integrations with Shopify and WooCommerce, syncing the product catalogue to provide accurate answers.
How does it avoid making up answers?
It uses a RAG (Retrieval-Augmented Generation) approach: answers are grounded in the store’s real data rather than generated freely, which reduces hallucinations.
On which channels does the chatbot work?
It can be used through an embeddable website widget and on messaging channels such as Telegram and WhatsApp.
Is human takeover supported?
Yes. The live chat takeover feature lets a human agent step into any conversation handled by the chatbot.
Which languages are available?
The platform is available in Italian and English.
Is there a free trial?
Yes. All plans include a free trial, and no credit card is required to get started.
How is personal data handled (GDPR)?
For end-customer data, ShopBrain acts as a data processor on behalf of the store; for store-manager data it acts as the data controller. Details are in the Privacy Policy.