Live chat with AI personas
ShopBrain combines live chat and AI personas: you build multiple AI assistants, each with its own tone and goals, through a guided wizard. Answers are grounded in your real store data and a human operator can take over any conversation without losing context. All multichannel.
Ogni passo è un componente reale del prodotto
Build multiple AI personas
With ShopBrain you create multiple AI Personas, each with its own tone of voice and goals. Every persona is built through a guided wizard, so you can have different assistants for different situations while keeping a style consistent with your brand across every conversation.
Personalità coerente
- Tono, stile e regole del brand
- Prompt a 11 livelli
- Multilingua
Configurable goals
Each persona can have different goals: qualify leads, answer questions, sell products, book appointments, gather information or send notifications. You define what the assistant should do and it steers the conversation toward that goal, adapting its behavior to the context.
L’umano quando serve
- Takeover in un click
- Storico conversazione completo
- Note interne per il team
The operator takes over the live chat
Live chat takeover lets a human operator step into any conversation and continue in place of the AI without losing context. The assistant handles the volume and recurring requests, while a person steps in when a human touch is needed, on the same chat.
Answers from real data
- Persona answers are grounded in your real store data through a RAG approach: the assistant retrieves information before replying, so it stays tied to what really exists instead of inventing.
- This helps support teams, businesses and creators who want reliable answers.
Answers from real data
Persona answers are grounded in your real store data through a RAG approach: the assistant retrieves information before replying, so it stays tied to what really exists instead of inventing. This helps support teams, businesses and creators who want reliable answers.
Multichannel
- The same AI personas reply on the web widget, WhatsApp and Telegram, with a single shared setup.
- You bring live chat where your audience already is and keep answers consistent on every channel, managing it all from one platform.
Multichannel
The same AI personas reply on the web widget, WhatsApp and Telegram, with a single shared setup. You bring live chat where your audience already is and keep answers consistent on every channel, managing it all from one platform.
Can I create several different AI assistants?
Yes. With ShopBrain you build multiple AI Personas, each with its own tone and goals, through a guided wizard.
What goals can a persona have?
Qualify leads, answer questions, sell products, book appointments, gather information or send notifications.
Can an operator join the conversation?
Yes. Live chat takeover lets an operator step into any conversation without losing context.
Are answers based on real data?
Yes. Through the RAG approach answers are grounded in your real store data.
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