Live Chat
When needed, a human steps in — without losing context.
Real-time chat with customers from the dashboard: a human agent can take over any conversation started by the bot.
Why it matters
Complex or sensitive cases stay human, keeping the history of the chat the AI already started.
Concrete example
A tricky return: the agent steps into the AI chat and closes the case, seeing the full history.
Available on plans: Pro · Max · Custom