AI chatbot for your Shopify store
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ShopBrain is an AI chatbot that integrates natively with Shopify: it syncs your product catalog and answers customers using your real store data, which reduces made-up answers. When needed, a human agent can take over the same conversation.
Native Shopify integration
ShopBrain connects to your Shopify store and syncs its product catalog. From then on the chatbot knows what you sell and can answer questions about products, variants and availability based on what is actually in your store. The integration is native, so you don't have to rebuild your catalog by hand or paste in product descriptions: the bot works on the data you already have in Shopify.
Answers grounded in your real store data
The chatbot uses a RAG approach: before replying it retrieves information from your catalog and store data, then forms the answer from that data. This reduces the hallucinations common to generic models, because answers stay tied to what really exists in your Shopify store instead of being invented. The result is more relevant answers about products and orders.
Hand off to a human agent
Not every conversation should end with the AI. With live chat takeover a human agent can step into any conversation at any time and continue in place of the bot. This is useful for complex cases, sensitive requests, or when a customer prefers to talk to a person, without losing the context of the chat already in progress.
Multichannel: website, WhatsApp and Telegram
The same Shopify chatbot can reply across multiple channels. You can embed the widget directly on your site and bring support to Telegram and WhatsApp too, all sharing one knowledge base connected to your store. Customers reach you where they prefer, and you manage conversations from a single setup.
How to get started
ShopBrain is a multi-tenant platform with owner, editor and viewer roles to control who has access and what they can do. To start, you connect your Shopify store, let the catalog sync, and enable the widget. Every plan includes a free trial and no credit card is required to begin, so you can test the chatbot on your store before deciding.
FAQ
Does ShopBrain really integrate natively with Shopify?
Yes. ShopBrain offers a native Shopify integration and syncs your product catalog, so the chatbot answers using your real store data.
Can the chatbot make up product information?
ShopBrain uses a RAG approach that grounds answers in your store data, reducing made-up answers compared to a generic model.
Can a person reply instead of the bot?
Yes. With live chat takeover a human agent can step into any conversation and continue in place of the AI.
Do I need a credit card to try it?
No. Every plan includes a free trial and no credit card is required to get started.