AI chatbot for your WooCommerce store
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ShopBrain is an AI chatbot with native WooCommerce integration: it syncs your WordPress store catalog and answers customers using real product data, which reduces made-up answers. When needed, a human agent can take over the same conversation.
WooCommerce integration
ShopBrain connects to your WooCommerce store on WordPress and syncs its product catalog. The chatbot knows your real assortment and can answer questions about products, variants and availability based on what you've actually published. You don't have to duplicate product pages or maintain a second list: the source stays your WooCommerce store.
Answers grounded in your catalog
The chatbot uses a RAG approach: it retrieves information from your catalog and store data before replying, so answers stay tied to what really exists in your WooCommerce store. This reduces the hallucinations of generic models and makes answers about products and orders more reliable, because they start from real data rather than guesses.
Human agent when it matters
With live chat takeover a human agent can step into any conversation and continue in place of the bot. It's designed for complex or sensitive requests and for customers who prefer to talk to a person, keeping the context of the chat already in progress so the customer doesn't have to repeat everything.
Channels: website, WhatsApp and Telegram
Beyond the widget you can embed in your WordPress site, the same chatbot can reply on Telegram and WhatsApp sharing the knowledge base connected to your store. You manage every channel from a single setup and offer support where customers already are, without multiplying the tools you have to monitor.
What you need to get started
ShopBrain is multi-tenant with owner, editor and viewer roles to manage access and permissions. To begin, you connect your WooCommerce store, let the catalog sync, and enable the widget on your site. Every plan includes a free trial and no credit card is required to start, so you can test the chatbot on your store before choosing a plan.
FAQ
Does ShopBrain work with WooCommerce and WordPress?
Yes. ShopBrain offers a native WooCommerce integration and syncs the product catalog of your WordPress store.
Are answers based on the real products in my store?
Yes. With the RAG approach the chatbot grounds answers in your WooCommerce catalog data, reducing made-up answers.
Can a human agent take over?
Yes. Live chat takeover lets an agent take charge of any conversation in place of the bot.
Which languages does the chatbot reply in?
ShopBrain supports Italian and English.