Telegram chatbot for your e-commerce
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ShopBrain brings your AI e-commerce chatbot to Telegram: it answers customers using real store data, which reduces made-up answers, and when needed a human agent takes over the conversation. The same bot also replies on your website and WhatsApp.
An e-commerce chatbot on Telegram
With ShopBrain you offer support through Telegram, putting your chatbot where some of your customers already communicate. The bot answers questions about products, orders and availability with the same behavior it has on your site, so you add support on one more channel without rebuilding everything from scratch.
Answers from your real store data
On Telegram too the chatbot uses the RAG approach: it retrieves information from your catalog and store data before replying. Thanks to the native Shopify and WooCommerce integrations, answers stay grounded in your real products, reducing the hallucinations typical of generic models and keeping information aligned with your store.
Human agent takeover
When a Telegram conversation needs a human, live chat takeover lets an agent step in and continue in place of the bot while keeping the context. The customer stays on the same channel and the AI handles the volume, while the person steps in on requests that need direct attention.
Telegram alongside website and WhatsApp
Telegram is one of ShopBrain's channels: the same chatbot also replies through the site widget and on WhatsApp, with one knowledge base connected to your store. You set up the configuration once and keep answers consistent across all channels, without managing separate tools for each.
How to get started
ShopBrain is multi-tenant with owner, editor and viewer roles to manage who has access and what they can do. The chatbot supports Italian and English. Every plan includes a free trial and no credit card is required to start, so you can test the Telegram bot connected to your store before choosing.
FAQ
Can ShopBrain work as a Telegram bot?
Yes. Telegram is one of the supported channels: the same chatbot replies on Telegram as well as on your site and WhatsApp.
Are Telegram answers based on my catalog?
Yes. With the Shopify and WooCommerce integrations and the RAG approach, answers are grounded in your real store data.
Can an agent reply instead of the bot?
Yes. Live chat takeover lets a human agent step into the conversation while keeping the context.