WhatsApp chatbot for your e-commerce
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ShopBrain brings your AI e-commerce chatbot to WhatsApp: it answers customers using real store data, which reduces made-up answers, and when needed a human agent takes over the same chat. The same bot also replies on your website and Telegram.
An e-commerce chatbot on WhatsApp
ShopBrain lets you offer support through WhatsApp, one of the messaging channels customers use most. Conversations happen where people already write every day, and the chatbot answers questions about products, orders and availability while keeping the same behavior it has on your site.
Connected to your Shopify and WooCommerce catalog
The WhatsApp chatbot is connected to your store through the native Shopify and WooCommerce integrations and catalog sync. With the RAG approach, answers are grounded in your real store data, so even on WhatsApp the bot talks about your actual products and reduces the made-up answers typical of generic models.
The agent takes over in the same chat
When a WhatsApp request is complex or sensitive, live chat takeover lets a human agent step in and continue the conversation in place of the bot, without losing context. The customer stays on the same channel and gets a human answer when it's needed, without having to move elsewhere.
WhatsApp, website and Telegram with one brain
WhatsApp is one of ShopBrain's channels: the same chatbot can also reply through the site widget and on Telegram, sharing one knowledge base connected to your store. You configure once and reach customers across channels, keeping answers consistent wherever they talk to you.
Languages and access
The chatbot supports Italian and English, useful for stores serving customers in both languages. ShopBrain is multi-tenant with owner, editor and viewer roles to manage team access. Every plan includes a free trial and no credit card is required to get started.
FAQ
Can I use ShopBrain as a chatbot on WhatsApp?
Yes. WhatsApp is one of the supported channels: the same chatbot replies on WhatsApp as well as on your site and Telegram.
Does the bot know my products on WhatsApp?
Yes. Thanks to the Shopify and WooCommerce integrations and the RAG approach, answers are grounded in your real store data.
Can an agent reply on WhatsApp instead of the bot?
Yes. With live chat takeover a human agent can step into the conversation while keeping the context.